Privacy Policy

Effective Date: 30th May, 2026.

At Fido'z Finest, we love your pets just as much as you do, and we are deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hosted on Wix and purchase our pet products.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that helps us deliver a great shopping experience to you and your furry friends. This includes:

Personal Identifiers: Your name, shipping address, billing address, email address, and phone number.
Pet Information: We may collect details about your pet, such as their name, breed, or birthday, to personalize our services, offers, and communications.
Payment Information: Transaction details required to process your payments safely. (Note: We do not store your credit card or banking details directly; these are securely handled by our payment processor).
Device & Technical Data: Your IP address, browser type, and how you interact with our website, collected automatically via our website platform (Wix).

2. How We Use Your Information

We use your data to keep your tail wagging! Specifically, for:

Processing, packing, and delivering your orders.
Managing your payments and preventing fraudulent transactions.
Sending you order confirmations, tracking details, and updates.
Sending marketing emails or newsletters via Mailchimp (you can opt-out at any time).
Improving our website performance and tailoring our product inventory to your needs.

3. How We Share Your Information

We do not sell your personal data to anyone. We only share your information with trusted, essential third-party service providers who help us run our business:

Platform Provider (Wix): Hosts our store and provides the secure infrastructure for our website.
Delivery Partners (Delhivery): Receives your name, phone number, and address to safely transport and deliver your packages.
Payment Gateways (Razorpay): Securely processes your payment details at checkout.
Marketplaces (Amazon): If you interact with our products or brand via our Amazon presence, relevant transactional information may be processed.
Email Marketing (Mailchimp): Stores your email address and name safely so we can send you updates, pet care tips, and discounts.

4. Cookies and Tracking

Our website uses cookies (small text files placed on your device by Wix) to keep track of what’s in your shopping cart, remember your preferences, and analyze our traffic. You can choose to disable cookies through your browser settings, though doing so might limit some features on our online store.

5. Data Security & Retention

We care about keeping your information safe. Because we use Wix and top-tier payment processors like Razorpay, your data is protected using standard, secure encryption technologies. We retain your personal information only for as long as necessary to fulfill your orders, comply with legal requirements, or maintain your account with us.

6. Your Rights

Since we operate entirely within India, we respect your rights regarding your data. You have the right to:

Ask us to update or correct any incorrect personal information we have on file.
Request that we delete your personal information (provided we do not need it to fulfill an active order or legal obligation).
Opt-out of receiving marketing emails by clicking the "Unsubscribe" link at the bottom of any email we send you.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted directly on this page with a revised "Effective Date."

If you have any questions, concerns, or requests regarding your data and privacy, please contact our team at: contact@fidozfinest.com